Human Resources

Certificate in Building a Performance Culture


Duration: 2 days

Overview

Learning Objectives

This course supports professionals in developing capabilities to build and maintain an effective performance-based culture. By assimilating key concepts, using practical tools, and establishing viable initiatives, you will learn how to engage employees in driving and achieving proficient results. To successfully reach the desired state of evolution, this course assists you in developing a culture of excellence by offering solutions to implement a rigorous performance-based system.

  • Achieve a clear understanding of the performance culture within your organisation;
  • Improve your organisation’s overall results by identifying the areas related to performance culture which need to be strengthened;
  • Develop the existing culture towards performance by establishing specific actions and initiatives to be implemented.

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Certificate in Implementation and Optimization of Employee Engagement Programs


Duration: 2 days

Overview

Learning Objectives

This course will offer you an understanding of both the benefits and challenges of implementing an employee engagement program. Become qualified to roll out such a program through simulations, best practices, as well as planning templates and other tools!

  • Acknowledge the impact of employee engagement across your organisation;
  • Differentiate between engagement, satisfaction, and motivation;
  • Identify methods for determining employee engagement.

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Professional Diploma in Cross-Cultural Management


Duration: 2 days

Overview

Learning Objectives

The training course offers the opportunity to become familiar with cultural dimensions and their impact on organisational performance. Diversity and cultural variables are key aspects that define and shape an international working environment, ultimately nurturing innovation and performance. The program focuses on explaining cultural differences and encouraging development and creativity in environments defined by multicultural teams.

  • Improve productivity by analyzing the existing cultural variables at the organisational level;
  • Take better decisions by understanding culture’s influence on the business environment;
  • Enhance communication and professional relationships within multicultural teams.

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Certificate in Managing and Improving Employee Performance


Duration: 2 days

Overview

Learning Objectives

This course clarifies key concepts and provides practical tools for establishing or improving your employee performance system. You will gain exposure to best practices in the field of performance management and learn how to establish and use performance evaluation criteria.

  • Understand and design an integrated employee performance management system;
  • Gain the knowledge of developing a Performance Management System business case and get stakeholders’ buy-in;
  • Develop a structured framework for the employee performance appraisal process.

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Professional Diploma in Implementing Succession Management Programs


Duration: 2 days

Overview

Learning Objectives

This course will assist you in implementing or improving succession management programs. It provides practical recommendations, templates, and simulations that will help you master different implementation steps – from assessing performance and potential, to measuring the impact of your succession management efforts.

  • Learn how to manage talent within your organisation by implementing key concepts such as succession management, workforce planning, and the talent pipeline;
  • Retain your best employees by successfully assessing performance and potential;
  • Achieve visible progress in implementing or improving a succession management program.

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Professional Diploma in Cultural diversity for organizations


Duration: 3 days

Overview

Learning Objectives

Cultural diversity is often seen more as a challenge for workplaces and less of an opportunity. Understanding and integrating others’ values and cultural perspectives can also be a resource and tool to generate synergy and complementarity. The aim of the course is to develop the necessary competencies needed to address cultural diversity in the workplace and create solutions to use cultural diversity as an organisational development resource.

  • Understand and address conflicts in intercultural communication;
  • Develop and implement intercultural management strategies;
  • Monitor and evaluate intercultural management actions and strategies.

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Professional Diploma in Strategic Human Resources Management


Duration: 2 days

Overview

Learning Objectives

As the economy becomes more oriented towards knowledge-based work, and organizations increasingly recognize that people are truly a major source of competitive advantage, decisions are made upon the coordination of strategic plans and human resources needs. This course will provide the knowledge and skills needed to internationalise business.

  • Discuss strategy and human resources management and learn how to do evaluations;
  • Analyze the organisational structure: the basis of effectiveness;
  • Design strategic recruitment and selection processes, human resources development plans, and reward management strategies.

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Professional Diploma in Return Of Investment Methodology


Duration: 3 days

Overview

Learning Objectives

The ROI Methodology is a scalable and systematic approach to program evaluation. It uses a process model, five-level framework, and operating standards to capture performance metrics, from simple satisfaction scores to financial impact. The ROI Methodology generates both qualitative and quantitative data and provides techniques to isolate the effects of the program from other influences, resulting in credible metrics and ROI reports accepted by financial executives and stakeholders.

  • By the end of the course, participants will be evaluated on a five level scale and learn to:
  • Level 1: React and plan actions
  • Level 2: Be more involved in learning activities
  • Level 3: Apply and implement the actions they proposed
  • Level 4: Understand impact (tangibles and intangibles)
  • Level 5: Calculate the return on investment.

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Professional Diploma in HR Audit


Duration: 2 days

Overview

Learning Objectives

A Human Resources Audit is a comprehensive method to review current human resources policies, procedures, documentation, and systems to identify improvement needs and enhancement requirements for the HR function, as well as to assess compliance with ever-changing rules and regulations. An Audit involves systematically reviewing all aspects of human resources, usually in a checklist manner.

  • Define the basics and risk areas of the Human Resources department;
  • Understand the difference between HR Management (HRM) and HR Development (HRD);
  • Explain, examine, and evaluate the HR Audit and HR Development Audit.

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Professional Diploma in Developing Competency Frameworks


Duration: 2 days

Overview

Learning Objectives

How can you define the set of practices needed for effective performance? You can do this by adding a competency framework to your talent management program. The framework showcases specifically what people need to do to be effective in their roles, and it clearly establishes how their roles relate to organisational goals and success. This program outlines the steps you need to take to develop a competency framework in your organisation.

  • Define the types of competencies and clarify the mix between competency and competence;
  • Illustrate the real importance of competency models to organisations and individuals;
  • Develop competency models and methods to measure them.

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Certificate in Talent Management Process Optimization


Duration: 2 days

Overview

Learning Objectives

Talent management defines an organisation’s commitment to attracting and selecting potential individuals, as well as managing and retaining talent. This needs to be fully integrated in organization’s entire employee management processes. By going through each system that relates to recruiting, developing, and retaining a superior workforce, you will get practical information and develop the necessary skills to successfully implement a Talent Management strategy in your organisation.

  • Learn how to develop an integrated system of talent acquisition, performance management and succession planning;
  • Get a comprehensive view on creating a competency model meant to add consistency and unity throughout all the talent management processes;
  • Structure the steps of a succession management process, needed to ensure your leadership pipeline.

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Certificate in Team Building


Duration: 2 days

Overview

Learning Objectives

Working alone isn’t the norm anymore. Even the best-laid plans and strategies may fail if the team driving the plan is not well developed. Building high performing teams requires effort and deep structural understanding. This course helps team members and team leaders understand how to create and be part of a cohesive unit aligned to achieving results. In addition, the four steps of team building will be explained and practiced for better understanding and application.

  • Distinguish between groups and teams, listing the major characteristics of effective teams;
  • Identify team strengths and blind spots after analysing team members’ personal styles and preferences;
  • Apply the four steps of team building: Forming Stage, Storming Stage, Normalising Stage, Performing Stage.

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Professional Diploma in Team Management


Duration: 2 days

Overview

Learning Objectives

This training course will provide a wide understanding of team management strategies by revealing the steps that should be followed by leaders and managers who seek to reach team performance. You will understand how a team functions and how its members can become determined to work together and achieve the same goal: organisational performance.

  • Determine how current teams within your organization fit with each other;
  • Reinforce your team management skills by using positive appraisal and focusing on the strong aspects of every individual/team;
  • Develop effective communication based on constructive feedback.

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Certificate in Succession Planning


Duration: 1 day

Overview

Learning Objectives

Who’s going to take your role when you retire? Or when you decide to move forward in your career? Yes, it is important to have the right person in place and groom him or her to be able and willing to take that opportunity! This course is addressed both to managers and HR professionals who want to proactively and responsibly approach career moves that happen in every organization. Plan for it and be ready for the change!

  • Understand how to develop competencies and assess talent and succession candidates;
  • Learn the difference between career path and succession planning at the organisational level;
  • Implement and challenge your organisational planning in a dynamic business environment.

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Professional Diploma in Training and Development


Duration: 2 days

Overview

Learning Objectives

Training and development professionals are under continuous pressure to offer exceptional training services. This course will equip participants with practical knowledge for promoting training within their organisation, linking training to organisational objectives, analysing training needs, and selecting internal trainers and external consultants.

  • Describe the principles of learning and showcase how they facilitate training.
  • Identify the importance of on-the-job experience in employee development.
  • Learn about the advantages and disadvantages of various evaluation criteria.

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Certificate in Training and Learning Management


Duration: 4 days

Overview

Learning Objectives

Developing employees is a fundamental organisational task in today’s competitive environment. This course aims to transform traditional training managers into proactive learning managers to conduct their tasks in a more business-driven fashion, rather than being reactive to generic training needs. By doing so, this course explains step-by-step the path that should be taken towards positive change.

  • Understand why training initiatives fail.
  • Learn how to manage the learning needs of concerned stakeholders.
  • Use up-to-date analytical tools to define the necessary learning mechanisms.

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Certificate in Proactive Training Management


Duration: 3 days

Overview

Learning Objectives

Training is a major responsibility for developing employees’ knowledge and skills for current and future business needs. Overseeing a training function requires an understanding of concepts like management, strategy, policies, budget, evaluation, and technology. The course covers these topics and provides participants with the knowledge and tools to survive the ever-growing demands placed on the training function.

  • Develop a training function’s mission statement with key result areas and key performance indicators;
  • Learn how to establish a comprehensive training strategy and plan;
  • List the most important steps for developing and administering a training budget and plan.

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Certificate in Facilitation Skills for Trainers


Duration: 3 days

Overview

Learning Objectives

This training course will teach participants about continuous improvement methodologies that once applied, will remove any waste in their processes. The program is suitable for all individuals that would like to review and improve their processes by implementing innovative methods and tools. It will help participants understand how to implement a better task completion structure.

  • Know the importance of the first few minutes of a workshop in influencing the behaviour and satisfaction of trainees;
  • Analyse how the introduction and handling of visual aids, exercises, and role play will affect trainee satisfaction;
  • Learn how to avoid classic pitfalls when facilitating with more than one trainer.

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Professional Diploma in Train the trainers – From Design to Delivery


Duration: 4 days

Overview

Learning Objectives

Preparing and developing trainers provides organisations with internal resources to deliver timely training interventions. A trainer’s journey in this course begins with an understanding of how adults learn and covers various learning styles, trainer skills, learning methods, activities and exercises, as well as the designing of training programs, culminating with the delivery of a training session.

  • Identify and develop the required skills to become a successful trainer;
  • Examine training methods and determine the most appropriate ones for your training workshops;
  • Learn how to plan and deliver a training session relevant to your areas of expertise.

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Certificate in Developing Presentation Skills


Duration: 1-3 days workshop

Overview

Learning Objectives

The aim of this workshop is to provide participants with the necessary knowledge to build more effective presentations, focusing on how to prepare, write, and present persuasive arguments.

  • Learn how to use a structured approach to planning presentations;
  • Understand how to make tailored presentations which suit the objectives and audience;
  • Recognize and handle questions and objections when under the pressure of the presentation.

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Certificate in Public Speaking


Duration: 1-3 days

Overview

Learning Objectives

A training course on how to design and control your presentations, delivering powerful, resonating ideas.

  • Learn how to control your emotions when you speak in public;
  • Understand how to design your presentation so that is simple, clear, and effective;
  • Identify how to feel good on stage and deliver powerful presentations.

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Certificate in Effective Presentation and Public Speaking


Duration: 3 days

Overview

Learning Objectives

This program is designed to increase self-confidence and the ability to present like a professional public speaker. The program will be focusing on helping participants understand the major components of a presentation – slides, body language, enthusiasm, communicating ideas, and more – all while being coached during every presentation he/she will conduct throughout the training.

  • Create a positive first impression and increase credibility;
  • Learn how to organise thoughts, correct sequencing, and what makes a successful slideshow;
  • Present complex information in a simplified manner and handle stressful situations.

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Certificate in Coaching and Mentoring


Duration: 1-2 days experiential learning

Overview

Learning Objectives

This workshop has been designed to help managers coach the members of their team in an effective manner, understanding that people learn in different ways. It also teaches the principles of mentoring.

  • Understand the history of mentoring and the difference between coaching and mentoring;
  • Understand personality types and use this knowledge to coach and mentor people more effectively;
  • Be able to structure a coaching or mentoring session, and practice giving feedback.

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Certificate in Competency-based Interview


Duration: 2 days

Overview

Learning Objectives

Interviewing is a two-way process. The interviewer wants to find out if you have the skills and experience required to perform well in the role and separate yourself from the competition. A structured type of interview is “Competency Based”. The employer decides which skills are required for the role. Questions are designed specifically to invite candidates to give examples of times when they have displayed those skills or competencies.

  • Understand the difference between Traditional Interviews vs Behavioral Interviews;
  • Develop effective interview questions in alignment with organisation competency framework;
  • Understand the body language and nonverbal clues and formulate behavior based question using STAR approach.

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Certificate in Developing Interview Skills


Duration: 1-2 days workshop

Overview

Learning Objectives

This workshop is designed to help managers, team leaders, and supervisors interview and select the people they want for their department.

  • Learn about best practices in selection interviewing and develop an interview plan for the selection process;
  • Enhance your interview skills and understand how to ask questions in any interview situation;
  • Understand the legal pitfalls that can pose real challenges when selecting candidates.

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Certificate in Developing Recruitment Skills


Duration: 1-3 days

Overview

Learning Objectives

Recruiting the ‘wrong’ employee will have detrimental effects on organisational effectiveness and results. The recruitment and selection function plays a key role in the entry of the ‘right’ employees into the organisation and has an overwhelming influence on the successful achievement of organisational objectives. This course will show you the logical and correct steps you must take to structure and implement good recruitment and selection practices.

  • Define recruitment, selection, and the key role this function plays in the success of an organisation;
  • List the main steps that should be followed to develop an effective recruitment plan and select the best methods and sources for attracting qualified candidates;
  • Learn how to implement the right measures and Key Performance Indicators to evaluate the effectiveness of the recruitment function.

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Certificate in Performance Appraisal


Duration: 1-2 days workshop

Overview

Learning Objectives

This workshop is designed to give managers the skills and confidence needed to carry out the annual performance appraisal process in a professional and motivational way. Managers will learn that there should be no surprises; therefore they should have regular one-on-ones with each of their employees in order to give them feedback and enable them to improve and develop performance.

  • Learn about the Performance Appraisal Criteria and benchmark best practices;
  • Gain insights on how to agree and write performance goals and objectives, plus practice one-on-one discussion and feedback sessions;
  • Understand the impact of our communication style in motivating improved performance.

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Certificate in Compensation and Benefits


Duration: 2 days

Overview

Learning Objectives

This course is designed around compensation and benefits elements an organisation needs in order to increase employee commitment. A well-implemented compensation and benefits strategy can ensure long term effectiveness, as well as efficiency for the organisation’s investments. The training course offers theoretical background, as well as useful tools and techniques to implement a successful compensation and benefits strategy.

  • Learn more about the effectiveness and efficiency of a compensation & benefits strategy, for the organization’s investments;
  • Understand how a successful compensation and benefits strategy increases employee commitment;
  • Acquire the strategies and techniques needed to implement a successful compensation and benefits system.

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Certificate in Recruitment and Retention


Duration: 2 days

Overview

Learning Objectives

Recruitment and retention are among the most challenging issues facing community human services organizations. Supervisors, managers, and human resources personnel in community human services organizations are always looking for solutions to the challenges of recruitment and retention of their employees. This workshop is designed with tools and techniques for effective recruitment and retention, which community human services organizations can use to assess and address workforce challenges.

  • You will learn why you should go beyond your personal and professional limitations;
  • You will learn how to become an HR professional and encourage integrity and professionalism in the recruitment process;
  • You will learn how to become a successful recruiter.

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Certificate in HR Management


Duration: 2 days

Overview

Learning Objectives

This HR Management course provides a foundation for developing your own approach to skillfully manage employees by illustrating alternative human resource management (HRM) strategies, introducing the importance of the legal context, and thinking about what motivates employees. This will then give you the factual and conceptual basis for developing specific, critical HRM skills in subsequent courses on hiring employees, managing performance, and rewarding employees.

  • You will learn about responsibilities of a Human Resources Manager;
  • You will understand the recruitment, selection, and appraisal processes;
  • You will understand how to manage change within an organisation and demonstrate the best ways to manage employees.

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Certificate in Performance Appraisal


Duration: 2 days

Overview

Learning Objectives

This workshop is designed to give managers the skills and confidence to carry out the annual performance appraisal in a professional and motivational way. Managers will learn that there should be no surprises; therefore they should have regular one-on-ones with each of their reports to give them feedback and enable them to improve and develop performance. Managers will have the opportunity to practice in role play situations.

  • To study Performance Appraisal Criteria and benchmark with best practices;
  • To agree on the importance of regular appraisal;
  • To develop the skills to write a development plan for each direct report.

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Certificate in Competency Based Interview


Duration: 2 days

Overview

Learning Objectives

Interviewing is a two-way process. The interviewer wants to find out if you have the skills and experience required to perform well in the role, and you want to convince the interviewer that you are the right candidate. Sometimes interviews are so informal they amount to little more than a chat. This might be less stressful for you, but it isn’t always the most effective way of selecting the best candidate for the job.

  • Understand the difference between Traditional Interviews vs Behavioral Interviews;
  • Describe the principles and benefits of competency-based interviews;
  • Formulate behavior based question using STAR approach.

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Certificate in Talent Process Management Optimization


Duration: 2 days

Overview

Learning Objectives

Talent management defines, on one hand, an organisation’s commitment to attracting and selecting potential individuals and, on the other hand, managing and retaining this talent. This functional area holds an important strategic role and needs to be fully integrated within all the employee management processes of an organisation. This course offers you the opportunity to adapt and develop the processes and systems that relate to recruiting, developing, and retaining a superior workforce in your organisation. By going through each system, you will get practical information and develop the necessary skills to successfully implement a Talent Management strategy.

  • Learn how to develop an integrated system of talent acquisition, performance management, and succession planning;
  • Gain a comprehensive view on creating a competency model meant to add consistency and unity throughout all of the talent management processes;
  • Structure the steps of a succession management process, ensuring your leadership pipeline.

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Certificate in Workforce Management and Succession Planning


Duration: 2 days

Overview

Learning Objectives

The ability to design and implement a powerful presentation is one of those unique skills that will help you regardless of your work area. When we discuss about powerful presentations, we consider two important steps: the design of the presentation and the delivery. Although the preparing part might seem simple, it is also very important, because the entire presentation depends on it. And indeed, the delivery part often seems harder, because it is always connected to the preparation part, which often receives little or no attention. Despite all these, with a proper training, the ability to give powerful presentations is a skill like any other. Which means it can be learned and perfected. And in this training, this is exactly what you will be learning. And improving, over time.

  • To feel comfortable when you talk to someone in your group of friends, colleagues or family;
  • To feel appreciated when you speak;
  • To be able to get out of your comfort zone and give powerful presentations.

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